Free plan available · DEVDIY
ChatMate ‑ AI Chatbot & Inbox
AI live chat that answers shoppers 24/7 and helps with products.
Install on Shopify App StoreHave DEVDIY install it
The merchant problem
- After-hours questions about size, shipping, or stock go unanswered and carts stall.
- Human inbox tools do not know your catalog, so agents paste the same links all day.
- Merchants pay for a chat widget that only captures emails instead of resolving product questions.
What the app does
- AI chatbot trained on store context to answer product and policy questions around the clock.
- Shared inbox so human agents can take over high-value conversations.
- Product-aware replies that point shoppers to the right SKU instead of a generic FAQ.
- Free plan to trial coverage before you add staffing.
Where it fits
- Jewelry and fashion stores with fit, material, and care questions.
- Electronics merchants explaining compatibility before a purchase.
- Cross-border stores that need first-line answers while the team sleeps.
Why merchants pick it
- Positioned as AI chat plus inbox, not a popup that only hunts emails (that is SmartWelcome).
- Complements RestockMate: chat can route “out of stock” intent into a notify flow.
- Lives on the same DEVDIY stack as SEO and tracking apps, so merchants are not stitching five vendors.
FAQ
Can a human take over from the AI?
Yes. ChatMate includes an inbox so staff can step in when a shopper needs a custom quote, a complaint handled, or a wholesale request.
Does it answer outside business hours?
That is the point of the AI layer: first-line product questions do not have to wait for the next shift. Handoff still happens when a person is required.
Will it invent shipping promises?
You should ground answers in your store policies and product data. Treat ChatMate as a 24/7 front door, then keep policy pages and Order Tracking as the source of truth for delivery.
Next step
Install from the App Store, or include the app in the one-week launch with an industry theme.
